Support

My Star Sand disappeared

If you are signed in, your data is automatically backed up to the cloud and will be restored. If you deleted the app while signed out, data cannot be recovered. We recommend signing in to protect your data.

I want to transfer my data to another device

Sign in with your Apple ID or Google account to sync your data. Simply sign in with the same account on your new device.

I want to delete my account data

Please contact us using the form below. All cloud data will be deleted within 30 days of your request.

I can't sign in

Please check your internet connection and verify your Apple ID or Google account status. If the issue persists, contact us.

The Shooting game doesn't appear

Shooting mode unlocks after you finish your first stage (a normal practice session). After that you can play it from the home menu or from a shooting node on the map.